Tom’s background is in adult education and includes extensive experience in developing training programs, compliance, AQTF auditing, AVETMISS and working with government funding bodies. Her original training as a teacher (Bachelor of Education [Primary] and Certificate IV in Training and Assessment), plus further study in Business Management and Human Resources bring a range of skills to ish and a variety of additional services we can offer our customers.Tom’s personal desire to see quality and innovation in education makes one of her key roles at ish assisting our customers simplify their time-consuming course administration, through implementing business and technological improvements such as onCourse so they have more time to spend on the development of quality education programs.